FAQs

No, we do not currently offer any discounts

Park Supervision

• All minors (paying and non-paying) under the age of 16 must be accompanied by a responsible adult aged 18 or over at all times. This is not only for the safe-keeping of the park, but also in case of a medical emergency – we are unable to treat anyone under 16 without parental consent. Please refer to section 5 of our terms and conditions for more details.
• Skate supervision guidelines:
• We recommend a minimum age of 4 and over for skating, although we advise parents to use their discretion on whether very young children will enjoy the experience.  No child under 2 will be allowed to skate.
• All children aged 7 and under must be accompanied onto the ice by a responsible adult (18+) in skates.
• All children aged 8 to 17 must be accompanied in the skating area by a responsible adult (the adult can supervise from the side of the rink).

Playhive supervision guidelines:

• All children in the Playhive must be accompanied by an adult who also has a Playhive ticket. All play areas are designed for both adults and children to enjoy together.

Easter – Summer guidelines:

• We have age / height restrictions for the Buccaneer Boats and Go Karts in line with manufacturer’s guidelines.
• Buccaneer Boats – suitable for heights of 102cm and over.  A child between 102cm and 112cm must be accompanied by a responsible adult (aged 18+)
• Go Karts – minimum age of 5

No, you cannot access the site or any of the activities prior to your pre-booked arrival time.

If, for any reason, you are unable to attend on the scheduled day, please email us at customersupport@stockeldpark.co.uk before 9 am on the day of your visit.

Please note: Any changes are at management’s discretion but all tickets are non-refundable.  No changes will be considered after 9 am on the day of your visit.

No, you cannot access the site or any of the activities prior to your pre-booked arrival time.

For the most up-to-date availability, please visit the Tickets section on our website.

If a ticket type is not showing for the day you wish to visit, it is sold out

All of our tickets are non-refundable and non-transferable. In exceptional circumstances we may be able to move your ticket to another date within the same season, as long as you contact us by email on customersupport@stockeldpark.co.uk before 9am on the day of arrival. This is entirely  at management’s discretion.

Our activities start to close from an hour before the site closes. Please check our website or the map you will receive on arrival for further details.

Please note:we close early (7pm) on Christmas Eve and New Years Eve and open late (1pm) on New Years Day

On Christmas Eve and New Year’s Eve the park closes at the early time of 7pm, with last entry to all activities at 6.00pm. The park is closed on Christmas Day and Boxing Day.

On New Years Day the park opens at 1pm.

Yes. We have a limited supply of penguin and snowman skate aids, which are available on a first-come first served basis. There is a small fee to hire the skate aids for a set period of time (£2.50 for 20 mins).

Penguin users must be smaller than 1.2m with skates on. Guests will be measured before a penguin is given out. Snowmen can be used for anyone taller than 1.2m.

Unfortunately skate aids cannot be booked in advance.

Skate hire is included within your activity price.

You can bring your own skates – figure skates and hockey skates are allowed. You will still require a relevant activity ticket. The management reserve the right not to allow skates deemed to be unsafe.

We recommend a minimum age of 4  for ice skating, although we advise parents to use their discretion on whether very young children will enjoy the experience.  No child under the age of 2 will be allowed to skate.

All children aged 7 and under must be accompanied onto the ice by a responsible adult (aged 18+) in skates.

All children aged 8 to 17 must be supervised by a responsible adult (aged 18+).  The adult can supervise from the side of the rink but must remain in the skating area.

We offer skates from child size 7 up to adult size 14.

Although we don’t recommend skating for anyone under the age of 4, for very little feet (child size 6 – 9) we have a limited number of double bladed ‘Bob’ skates that fit over your child’s own shoes (please be aware that their shoes may get wet).

It isn’t the rain that spoils your day – it’s the clothes you wear!  Please wear clothing suitable for the conditions.

We recommend wearing long sleeves and clothing that covers the knees, socks and closed-toe shoes for our outdoor Adventures in all weather.

In the Playhive we recommend the same attire but with thick socks or Stockeld Park playshoes, which can be purchased upon booking or arrival. Bare feet are not allowed in the Playhive.

We have outdoor seating and picnic benches available for anyone who would like to bring a picnic.

Unfortunately we do not allow customers to consume their own food within our catering outlets.

Please note we only allow guests to bring picnics for their own family members.  Due to Natasha’s Law, we are unable to allow you to bring picnics for non-family members.

BBQ’s are not allowed at the park in any circumstances.

We always recommend pre-booking to ensure the tickets you want are available.

However, if we have availability you are able to turn up and pay at our Ticket Office.  We cannot guarantee entry will be permitted though if we are at capacity.

You must book online for our busiest Christmas days.  These are December weekends and the week before Christmas after schools have broken up.

Yes we have toilets and baby change facilities in our main building and the Playhive. We also have toilets and baby change facilities in the Enchanted Forest at Gretel’s Cabin.

Disabled toilets are available at each location.