Frequently Asked Questions

And the answers, of course!

Are all the activities outdoors?

We are an outdoor attraction so our main activities are out in the fresh Yorkshire air! However in Summer we have a inflatable slide, bouncy pillow and wooden playhouse and train, as well as craft workshops with The Rangers. In Winter the wooden playhouse and train remains throughout the season, plus our ice skating rink is now covered, so you can skate whatever the weather!

What should I wear?

Wear some sensible outdoor shoes. It can be muddy and wet at times especially in Winter.

Can I bring a picnic?

We have outdoor picnic benches in the large field and also a small covered area on our forecourt. Please note that picnics may only be enjoyed outside and not within our Cafe areas. You can bring a picnic to our Easter, Spring and Summer Adventures.

Do you have food outlets at the park?

Yes, we offer varied outlets during the different seasons. See our Eat & Drink page for more details.

Can I pay by card onsite?

Yes we have card machines at all till points.

What are the supervision guidelines?

All minors must be supervised by a responsible adult at all times, even in and around the activities. This is not only for the safe-keeping of the park, but also in case of a medical emergency – we are unable to treat anyone under 16 without parental consent. Please refer to section 5 of our terms and conditions for more details.

Ski supervision guidelines:

All minors should be accompanied at Stockeld Park by a responsible adult. We advise that children under 6 years of age should not ski.

All children under the age of 8 should be accompanied on the ski track by an adult (18 or over).

All children between 8 and 17 should be accompanies by a responsible adult in skis on the ski track or walking along the parallel forest trail.

Skate supervision guidelines:

We recommend a minimum age of 4 and over for skating, although we advise parents to use their discretion on whether very young children will enjoy the experience.

All children aged 8 and under must be accompanied onto the ice by a responsible adult (18+) in skates.

All children aged 8 to 17 must be accompanied in the skating area by a responsible adult (the adult can supervise from the side of the rink).

Are there any restrictions on the activities?

Most of our activities are open to all ages. However we do have restrictions on the below;

  • Roller skating – While we do not have an age restriction for the roller skating, our smallest boot size is child’s size 8.
  • Dragon Swing – we recommend ages 4 and over.
  • Ice Skating – We advise that children less than 4 years of age should not skate. All children under the age of 8 should be accompanied on the rink by an adult. Adults supervising children from 8 to 17 year olds may watch from the side of the rink.
  • Nordic Skiing – We recommend it for anyone aged 6 and up (although it can be quite tiring for little legs!). All children under the age of 8 should be accompanied on the ski track by an adult (18 or over). All children aged 8 to 17 years should be accompanied by a responsible adult on the ski track or walking along the parallel trail.
  • Nordic skiing, ice skating and roller skating is NOT suitable for pregnant women, anyone with a heart condition or anyone still recovering from an injury.

Do I need to book?

You do not need to book a day pass in advance. You can purchase day passes online at a discounted rate.  Alternatively, you can buy them at our ticket office on the day.

Please note that some of our Special Events may only be available via pre-booked tickets, these exceptions will be clearly stated on the event’s description page.

Do I need to print my tickets purchased online?

No, you do not need to print off your pre purchased tickets. You can show the tickets on your phone or tablet at the ticket office.

I have purchased online tickets but I have not received my confirmation email

Check the tickets have not gone into your junk mail. If you still do not have them call a member of our team on 01937 586 333 and they will be able to help you.

I bought my tickets online but can no longer come. What happens now?

Unfortunately, tickets purchased in advance are non-refundable and non-transferable.

Do you offer group booking rates?

Yes, we offer discounted rates for pre-booked groups of 15 or more. You will find further information on how to book under our group’s pages.

Is skate hire included?

Skate hire is included within your activity price.

You can bring your own skates – figure skates and hockey skates are allowed. You will still require a relevant activity ticket. The management reserve the right not to allow skates deemed to be unsafe.

Do you have skate aids available on the ice rink?

We have a limited supply of penguin and snowman skate aids, which are available on a first-come first served basis. There is a small fee to hire the skate aids for a set period of time.

Penguin users must be smaller than 1.2m with skates on. Guests will be measured before a penguin is given out. Snowmen can be used for anyone taller than 1.2m.

These are to be used correctly with the user stood behind the penguin/snowman and not on the feet at the front.

Unfortunately skate aids cannot be booked in advance.

Do you offer concessions for disabled visitors?

We allow one free carer for every disabled person upon provision of a carer’s pass or written confirmation from your local council stating that you are a carer for that person.

Is my child too young to skate or ski?

Ski Boot sizes

We provide ski boots for use with our skis. Sizes range from child size 10 to adult size 13.

Skate boot sizes

We offer skates from child size 7 up to adult size 14.

Although we don’t recommend skating for anyone under the age of 6, for very little feet (child size 6 – 9) we have a limited number of double bladed ‘Bob’ skates that fit over your child’s own shoes (please be aware that their shoes may get wet).

Park Supervision

All minors must be supervised by a responsible adult at all times, even in and around the activities. This is not only for the safe-keeping of the park, but also in case of a medical emergency – we are unable to treat anyone under 16 without parental consent. Please refer to section 5 of our terms and conditions for more details.

Ski supervision guidelines:

All minors should be accompanied at Stockeld Park by a responsible adult. We advise that children under 6 years of age should not ski.

All children under the age of 8 should be accompanied on the ski track by an adult (18 or over).

All children between 8 and 17 should be accompanies by a responsible adult in skis on the ski track or walking along the parallel forest trail.

Skate supervision guidelines:

We recommend a minimum age of 4 and over for skating, although we advise parents to use their discretion on whether very young children will enjoy the experience.

All children aged 8 and under must be accompanied onto the ice by a responsible adult (18+) in skates.

All children aged 8 to 17 must be accompanied in the skating area by a responsible adult (the adult can supervise from the side of the rink).

How do I apply for seasonal work at Stockeld?

Please fill in this application-form-2016 and send it to enquiries@stockeldpark.co.uk

Are there toilets and baby changing facilities?

Yes we have toilets and baby change facilities in our main building. We also have toilets in the Enchanted Forest at Gretel’s Cabin. In winter, we also offer toilets at the Lakeview Café.

Can I reach you by public transport?

Yes, the 770 bus runs from Leeds to Harrogate and stops right outside our gates.

What postcode should I use for my sat nav?

We are situated on the A661 between Wetherby and Spofforth. Use LS22 4AN for your sat nav.

Can I bring a dog?

Unfortunately, dogs are not allowed on site for hygiene reasons.

Can I book Santa?

Santa is a very popular chap! When you pre-book a Forest and Maze ticket online, you will get the opportunity to pre-book Santa. We do also keep some slots available to purchase on the day on a first come, first served basis.

Browse our Galleries!

Explore

Book your tickets online!

Book Now

Events & Private Hire

Host an event