Terms & Conditions

Please read and understand the following terms and conditions carefully. They are binding for all visitors to Stockeld Park, and users of the websites, and will assist to ensure the Park remains a safe place in which to enjoy a fun and magical experience.
Failure to comply may result in a visitor’s removal from the park. You are deemed to accept these terms and conditions in their entirety by either entering the Park or purchasing a ticket.

 

1. Terminology
2. General
3. Tickets & Refunds
4. Memberships
5. Essential Companion tickets
  1. Essential Companion tickets are available free of charge for visitors who hold an Access Card or Digital Access Pass featuring the +1 or +2 symbol.
  2. We recognise that some customers may require the support of more than one Essential Companion. An Essential Companion ticket allows entry for one or two free of charge Essential Companion(s) according to the +1 or +2 symbols on your Access Card or Digital Access Pass.
  3. Essential Companion tickets can be purchased online, through our website booking system which links with Nimbus Disability’s portal and can only be added to your booking alongside a paid park ticket for the person you are accompanying.
  4. The Essential Companion must be at least 18 years of age. This only applies to standard entry or core activities (such as ice skating), paid for events and extra activities (including boats, laser tasters, and the train) require all guests to be paid for.
  5. Although we recognise the support provided by young carers, our policy is that young people aged 16 and under must be supervised on our premises at all times by a responsible adult aged 18 or over.
  6. The named person on the Access Card or Digital Access Pass and the Essential Companion(s) must enter the park together and your Access Card photo ID will need to be shown at the Ticket Office when picking up your wristbands. For Digital Access Pass holders our team will validate tickets on the Nimbus portal upon entry.
  7. By accepting the Essential Companion ticket your Companion accepts responsibility for providing you with the support you need to visit Stockeld Park. This includes being able to provide you with additional assistance during the course of an emergency evacuation. The team at Stockeld Park are unable to provide assistance in excess of their typical roles and general reasonable adjustments so it’s important that, if you need help moving around, your Essential Companion is ready, willing and able to support you with this.
  8. If we feel that either the visitor with access requirements or their Companions are abusing the Essential Companion ticket scheme we reserve the right to refuse access under the Essential Companion ticket scheme for future visits.
  9. If you don’t currently hold an Access Card, you can register for a Stockeld Park Digital Access Pass via Nimbus. This allows you to book Essential Companion tickets for free for use at Stockeld Park. Full details are on the Nimbus Access Card Scheme page of our website.
  10. We will abide by Nimbus’ decision on whether the customer is eligible.
  11. We will not authorise the sale of Essential Companion tickets to people who are not able to provide the required proof, which we consider to be fair and reasonable, and in line with the policies of similar organisations. This is to protect the integrity of the scheme and ensure that this facility remains available to those customers who could not attend without additional support. We will remove the ability to book such tickets from anyone found to be misusing this facility.
  12. For Assistance Dogs please see item 2.21 in our Terms and Conditions
6. Supervision
7. Parties
8. Schools & Organised Group Bookings
9. Special Events
10. Christmas Tree Home Delivery
  1. We will make delivery to the threshold of the customer’s property.
  2. We do not offer an installation service of room of choice.
  3. If the customer is not in as per our booking, a re-delivery charge will apply.
  4. We can offer to leave the tree in a safe place of with a neighbour but we will not be held liable for any damage or loss of goods.
  5. If we are late and cannot deliver goods on the date of choice, we will automatically put forward your delivery to the next available working day.
  6. Delays can occur due to matters beyond our control i.e. inclement weather and these delays would not qualify for a delivery refund.
11. Website

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