What provision do you make for allergies in your cafés and catering outlets?

Our main walkways around the park are tarmacked, including the majority of the Enchanted Forest walkway. There is a small section between the maze and the forest entrance which is hard surface and suitable for wheelchairs.

The Magical Maze is fully tarmacked, there are bridges and steps in the maze but all have alternative routes around the feature for wheelchair access.

All cafés, the shop, and the theatre are wheelchair accessible, as is the Grotto.

The Playhive is wheelchair accessible, and wheelchairs are permitted on the Ice Rink during winter months. The Playhive was built to be wheelchair accessible in all the adventure zones and throughout the Pizzeria.

Our disabled parking bays are located close to the main entrance to Stockeld Park. As you turn into the park follow the signs for the guest car park, turn left as you enter the car park and our disabled bays are on the right hand side close to the ticket office.

Groups are welcome to contact Stockeld staff on arrival if they need help entering Stockeld Park from the car park.

Please ask at the ticket office should you require any assistance after arrival.

Note that there can be a queue on arrival at the ticket office particularly during busy times like Bank holidays and in the lead up to Christmas.

Trained, registered, and fully harnessed, assistance dogs are welcome on site.

Our definition of "Assistance Dogs" complies with the Equalities Act.

Emotional support dogs, and other animals are not permitted on site. For more detail in relation to assistance dogs, and emotional support dogs, please see our terms and conditions - specifically points 19, 20, and 21.

There are several designated accessible toilets available to our guests which are located throughout the park. 

These are located in the following areas:

• In the Atrium space/Stockeld Theatre located behind the shop and adjoining Woodland Café - go through either the café or shop (both wheelchair accessible) to locate these toilets.
• In the entrance to the Playhive and Pizzeria building
• In the Enchanted Forest just after Woodsands Cove playground

Currently, there is no priority queue policy or fast track at activity access points for disabled guests.

Staff are encouraged to work with each guest and in order to make a considered choice on how to accommodate each guest’s needs.

We encourage you to speak to our staff to find out when are the quieter times for the different activities available on the day.

Yes! Wheelchairs are allowed onto the ice rink if it is being pushed by a competent skater. All motorised functionality must be switched off.

During busy periods our team may ask you to wait to access the ice if we already have more than one wheelchair using the rink, this is at the skate supervisors discretion and is to ensure your safety and allow you sufficient space on the ice.

Picnic tables are available throughout the park.

We understand that you may need to bring your own food due to medical needs. Guests are welcome to eat these foods alongside their family in our cafés, but please make yourselves known at arrival as we do not ordinarily permit picnics in our indoor cafés.

We want to make sure your visit to Stockeld Park is a success. Please contact us prior to your visit if you have any questions or concerns on customersupport@stockeldpark.co.uk.

We also want to continue making improvements on accessibility and inclusion for all our guests. If you have feedback following your visit to the park, please contact us using the contact form, to tell us about your experience and any observations you made.