Is assistance available upon arrival to the park?

Our main walkways around the park are tarmacked, including the majority of the Enchanted Forest walkway. There is a small section between the maze and the forest entrance which is hard surface and suitable for wheelchairs.

The Magical Maze is fully tarmacked, there are bridges and steps in the maze but all have alternative routes around the feature for wheelchair access.

All cafés, the shop, and the theatre are wheelchair accessible, as is the Grotto.

The Playhive is wheelchair accessible, and wheelchairs are permitted on the Ice Rink during winter months. The Playhive was built to be wheelchair accessible in all the adventure zones and throughout the Pizzeria.

Our disabled parking bays are located close to the main entrance to Stockeld Park. As you turn into the park follow the signs for the guest car park, turn left as you enter the car park and our disabled bays are on the right hand side close to the ticket office.

Trained, registered, and fully harnessed, assistance dogs are welcome on site.

Our definition of "Assistance Dogs" complies with the Equalities Act.

Emotional support dogs, and other animals are not permitted on site. For more detail in relation to assistance dogs, and emotional support dogs, please see our terms and conditions - specifically points 19, 20, and 21.

There are several designated accessible toilets available to our guests which are located throughout the park. 

These are located in the following areas:

• In the Atrium space/Stockeld Theatre located behind the shop and adjoining Woodland Café - go through either the café or shop (both wheelchair accessible) to locate these toilets.
• In the entrance to the Playhive and Pizzeria building
• In the Enchanted Forest just after Woodsands Cove playground

Currently, there is no priority queue policy or fast track at activity access points for disabled guests.

Staff are encouraged to work with each guest and in order to make a considered choice on how to accommodate each guest’s needs.

We encourage you to speak to our staff to find out when are the quieter times for the different activities available on the day.

Yes! Wheelchairs are allowed onto the ice rink if it is being pushed by a competent skater. All motorised functionality must be switched off.

During busy periods our team may ask you to wait to access the ice if we already have more than one wheelchair using the rink, this is at the skate supervisors discretion and is to ensure your safety and allow you sufficient space on the ice.

We have provision in place for different dietary requirements including vegetarian, vegan, and gluten free options at our catering outlets.

Menus are available on our Eat & Drink page, these are updated as menus change but are not automatically updated when items sell out on the day.

Freshly prepared food is available at the Playhive Pizzeria. Please refer to our menu to information or ask a member of the Pizzeria team for information on allergies or other dietary requirements.

Sandwiches and snacks are also available from our Woodland Café. Please refer to packaging or speak to a member of our café team on the day for information relating to allergies or other dietary requirements.

Whist we will always try to ensure we have sufficient stock to cater for dietary requirements we cannot guarantee that all options will always be in stock.

Picnic tables are available throughout the park.

We understand that you may need to bring your own food due to medical needs. Guests are welcome to eat these foods alongside their family in our cafés, but please make yourselves known at arrival as we do not ordinarily permit picnics in our indoor cafés.

We want to make sure your visit to Stockeld Park is a success. Please contact us prior to your visit if you have any questions or concerns on [email protected].

We also want to continue making improvements on accessibility and inclusion for all our guests. If you have feedback following your visit to the park, please contact us using the contact form, to tell us about your experience and any observations you made. 

Unfortunately, we do not have specialist changing facilities or equipment at this time. However, we'll always do our best to help in any way we can. Feel free to get in touch with us at [email protected] with any queries.