What is the cancellation policy?

Your Playhive party is booked for 2.5 hours from arrival, this includes 1.5 hours in the Playhive play area, and an hour for meet and greet, pizza, and celebrations in your reserved party space. 

We ask that you only meet at the park entrance ready for your party at your party time and not before as your party host will not be able to greet you prior.

Click on more info below to see example timings:

Your party host will meet you at our party entrance. Please arrive at your party start time and no earlier as your party host will only be able to greet you at your party start time.

You can have up to 20 children at a Playhive party, unless agreed otherwise. We take an initial booking (and deposit) for 10 children, and once booked you can continue to add guests to your party (until the week of your party) by contacting party@stockeldpark.co.uk . We will take payment for the additional children on the day of your party, we do not offer discounts for larger parties.

Parties are entitled to the same number of adult attendees as children (1 adult per child), plus 1 extra adult. For example if you have a party with 10 children, you can bring 11 accompanying adults. This applies to all bookings regardless of the number of birthday children. If you have more than one birthday child in your party please let us know if you haven't already mentioned this in your online booking. If you have more than one birthday child in your party the number of adults remains the same as above, but please see the FAQ below about paying for additional guests should you wish to.

Children must be supervised for the duration of the party, children entering the Playhive must
also be supervised by an adult at all times. Any children who are being collected from the party
will need to be accompanied by yourself to the entrance of the park as those without tickets
will not be allowed access into the park to collect their child from your party area.

Any extra guests (including siblings, parents, grandparents, etc.), who want to come along will need a ticket, even if they will not be using the play equipment. This is because we are a ticketed park. Please buy a ticket online by choosing the Fixed Playhive and Park ticket for Playhive entry 20 minutes after the party start time, e.g. 10:20 Playhive Entry for a 10am party.

Under 2s are free but will not be included in food unless they are included in your number of
paid party children. Please let us know via email at party@stockeldpark.co.uk if you have any
under 2s attending your party.

All party guests have access to the rest of the park either before or after their party (please see park closing/ last entry times) . If you, or your guests, plan on entering before, please send us a guestlist to collect your wristbands via the ticket office. We ask those who arrive early to return back to the park entrance at the time of their party. You are able to go to your car and re-enter site with your wristband if needed.

If you want to explore the Adventure Park before your party, you must send a guest list to party@stockeldpark.co.uk with names of all those who will be arriving prior to your party. Listed guests will be able to collect their wristbands from the ticket office. We ask those who arrive early to return back to the park entrance to meet your party host at the start time of your party. 

You are welcome to bring balloons and table decorations if you wish but we do not allow anything that requires hanging from the walls. We will provide tablecloths, plates, cups, napkins and cutlery for your party unless you'd prefer to provide your own. If you wish to bring your own, please bring them along with you when you arrive at your party time. We cannot accommodate those wanting to come early to decorate but there is time for this to be done once the party has arrived.

[Do you want to add in here about the option to theme the party? Something along the lines of... "We also offer themed parties which can be catered to the interests of the birthday child. You can find out more about available party themes on our party page/above" Do you want a specific FAQ relating to this about bespoke themes i.e. Yes we can subject to availability and quotation/words to that effect?]. 

We provide a selection of delicious margherita and pepperoni pizzas unless otherwise specified. This is served with carrot and cucumber sticks as well as orange and blackcurrant juice.

We ask for any allergies or dietary requirements in advance of your party. We can accommodate for those
who are vegan, vegetarian, dairy or gluten intolerant as well as a range of other requirements.

Please note that none of our pizzas contain nuts but we are not a nut free kitchen. 

We do not cater for adults or additional guests as part of the party package. Any guests who wish to purchase food and drink may do so by purchasing and collecting from either the pizzeria which is located in the Playhive, or Woodland Café which is located next to the party area in the main building.

Additional guests and adults are welcome to eat alongside party guests in the party area.

We do not allow additional food or picnics in the party area. Only food purchased on site (apart from birthday cake) may be consumed at our parties.

We have many guests who have allergies, and our party spaces are used by different groups of children, some of whom may have allergies to ingredients in food brought from home. It's important that we know what allergens are present in the party space to protect all of our guests and ensure a safe celebration for everyone.

Yes, we welcome you to bring a birthday cake, and candles if you wish. 

To protect our guests with allergies we require any cake brought onto site to be sealed and to be either shop bought or made by a professional baker - both of which will be licensed to provide a list of ingredients and allergens. Please note, we do not allow homemade cakes on site.

We have many guests who have allergies, and our party spaces are used by different groups of children, some of whom may have allergies to ingredients in food brought from home. It's important that we know what allergens are present in the party space to protect all of our guests and ensure a safe celebration for everyone.

Yes, we're happy to cut the cake up for you if you wish, please just ask your party host.

Please do not bring a knife with you into the park, we have knives available on site if you wish to cut the cake yourselves and this can be provided upon request. We also have lighters on site to light birthday candles.

We do not provide invitations at this time, but we will send you a copy of the party FAQs on email which can be sent on to your party guests.