We are closed until 3 October as we prepare for Halloween at Stockeld. Book now to join us for spooktacular family fun... if you dare!

What happens if I need help getting out of the maze?

There's plenty of maps located in the maze to help you find your way out. If you still need some help, there's also a phone number you can call and we'll send a member of staff to help guide you out. 

Related FAQs

Entry to the maze is included in the following Christmas ticket packages:

  • Gold Christmas tickets
  • Silver Christmas tickets
  • Illuminations tickets
  • Illuminations & Skate tickets

In the Enchanted Forest and Snowflake Maze.

The Snowflake Maze is open from the 21st of November until 3rd January 2027. It closes at 9pm, with last entry at 8:30pm. On Christmas Eve and New Year's Eve, the maze closes slightly earlier at 7pm, with last entry on these days at 6:30pm.

How can we help?

Sign up to our newsletter!

Sign up to get 10% off daytime tickets!* Plus you'll get exclusive early access to ticket launches (including Christmas) and special subscriber discounts.

*One-time offer for new subscribers.

Preferences

I'm interested in:

I'd like to receive: